This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard.

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at:

Accessibility Features

Shortcut Keys Combination Activation Combination keys used for each browser.

  • Chrome for Linux press (Alt+Shift+shortcut_key)
  • Chrome for Windows press (Alt+shortcut_key)
  • For Firefox press (Alt+Shift+shortcut_key)
  • For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
  • On Mac OS press (Ctrl+Opt+shortcut_key)
  • Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys.
  • Home Page (Combination + H): Accessibility key for redirecting to homepage.
  • Main Content (Combination + R): Shortcut for viewing the content section of the current page.
  • FAQ (Combination + Q): Shortcut for FAQ page.
  • Contact (Combination + C): Shortcut for contact page or form inquiries.
  • Feedback (Combination + K): Shortcut for feedback page.
  • Site Map (Combination + M): Shortcut for site map (footer agency) section of the page.
  • Search (Combination + S): Shortcut for search page.
  • Click anywhere outside the dialog box to close this dialog box.

    Medical Assistance

    OVP continues to provide medical assistance during the Enhanced Community Quarantine through Guarantee Letters (GLs) in collaboration with its partner Service Providers (network listed below) for faster service in assisting poor, marginalized, vulnerable, and disadvantaged individuals. The list of requirements will be provided through the Service Provider. 

    Medical Assistance Application Form: Download Form


    Service Providers that have a Memorandum of Agreement with OVP for Medical Assistance 

    As of   January 19, 2022 


    Government Hospitals in Metro Manila  

    • East Avenue Medical Center (Quezon City) 

    Medical Supplies and  Diagnostic Center 

    • Globo Asiatico   Enterprises Inc. (Quezon City)  

    Private  Hospital  

    • University of the East Ramon Magsaysay Memorial Medical Center, Inc. ( Quezon City) 

    Private  Hospitals Luzon 

    • Universidad de Sta Isabel de Naga Inc. (Naga City, Camarines Sur) 
    • Meycauayan  Doctors Hospital ( Bulacan)  

    Government Hospitals Visayas 

    • Eastern Visayas Regional Medical Center (Tacloban City, Leyte) 



    When Clients’ circumstances prevent them from availing services from OVP’s Service Delivery Network, Clients can apply directly with OVP through its Drop Box available from 8 AM – 12 NN, Monday to Friday, at the ground floor of Ben-Lor Bldg., 1184 Quezon Ave., Quezon City. These cases include:

    (a) Payment of hospital bills (i.e. services already incurred) and OVP does not have a MOA with the Service Provider that has already incurred the expenses.

    (b) The Client faces financial difficulties in traveling to any of the Service Providers in OVP’s network as listed below Medical Assistance outside of OVP’s Service Delivery Network may take longer due to the need to coordinate payment of the Medical Assistance to the Service Provider on behalf of the Client.

    Original Copy of the Endorsement Letter signed by the Medical Social Worker of the Service Provider/Hospital and addressed to OVP Service Provider/Hospital
    Include bank details of hospital for assistance outside OVP Service Delivery Network (not listed on website)
    Original Copy of the Application Form (see Annex A), filled up and signed by the client and/or authorized representative (if applicable) OVP, Public Assistance Division
    Original or Certified True Copy of Social Case Study Report DSWD or Licensed Social Worker
    Original or Certified True Copy of Medical Records Attending Physician
    Photocopy of one (1) valid Identification Card (ID) of Client or Representative, if applicable Client

    Clients may receive medical assistance from OVP only once every twelve (12) months.

    Those confined in suite rooms, private rooms or private wards by choice are ineligible. If the confinement in such rooms was not by choice, the Client must request the Service Provider to issue a certificate stating that the confinement was beyond the Client’s control due to any of the following reasons:

    (a) Emergency cases

    (b) Non-availability of ward services

    (c) Cases of communicable disease requiring isolation

    (d) Cases requiring intensive care

    (e) Chronic and catastrophic cases requiring prolonged admission.

    See detailed steps and timelines in OVP’s Citizen’s Charter (link to Citizen’s Charter)

    For additional clarifications, you may contact OVP’s Public Assistance Division through 8370-1716 loc. 113 or [email protected]

    Medical Assistance Application Form: Download Form