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(1) PAD CUSTOMER SERVICE REPRESENTATIVE
WE ARE HIRING!
(1) PAD CUSTOMER SERVICE REPRESENTATIVE
SALARY GRADE:
13
MONTHLY SALARY:
NATURE OF EMPLOYMENT:
₱31,320.00
CONTRACT O F SERVICE
PLACE OF ASSIGNMENT:
PUBLIC ASSISTANCE DIVISION OVP Central Office, Mandaluyong
QUALIFICATION STANDARDS:
EDUCATION:
Bachelors' Degree
EXPERIENCE:
None required
TRAINING:
SKILLS:
ELIGIBILITY:
None required
Effective coordination and communication skills
Proficient in MS Office Excel/ Google Sheets
Data management and organization
None required
DUTIES AND RESPONSIBILITIES
1. Assists in verifying applicants' eligibility based on the Social Services Information System (SSPIS) Database to determine if the client is qualified to receive assistance;
2. Assists in informing the Division Chief of possible instances of fraud based on questionable documents or repeated contracts, for appropriate action;
3. Assists in interviewing applicants with confidentiality to validate information provided in the OVP Application Form;
4. Helps in receiving complete documents, such as OVP Application Form, Medical Abstract, Quotation/Costing, Department of Social Welfare and Development (DSWD) Social Case Study, valid Identification Cards (IDs) of the patient, representative, and account holder, copy of ATM card/passbook, validated and updated deposit slip based on existing guidelines to facilitate processing of requests;
5. Assists in encoding information in the SSPIS Database to generate attachments for the preparation of funding requests;
6. Assists in coordinating with OVP's Service Delivery Network;
7. Provides support in coordinating with clients with requests;
8. Assists in the preparation and submission of correspondence, reports, in response to queries, requests for assistance for both printed and electronic mail based on PAD internal guideline for the consideration/approval of the Division Chief;
9. Reviewing the Memorandum of Agreements (MOAs) submitted by the stakeholders from OVP offices to ensure accuracy, clarity, and compliance with legal requirements;
10. Collaborating with legal teams to address any legal issues or concerns related to MOA;
11. Maintaining organized records of all executed MOAs or contracts and updating databases accordingly;
12. Responding to inquiries and clarifications related to the terms of agreements from internal or external stakeholders;
13. Monitoring and tracking key milestones and deadlines outlined in MOAs or contracts; and
14. Supports other functions of the Division from time to time.
Qualified and interested applicants may submit the following requirements through this google form link: OVP Application Form not later than July 26, 2024.
Application Letter addressed to:
Lemuel G. Ortonio
Assistant Chief of Staff
Officer-in-Charge, Human Resource Development Division
Fully accomplished Personal Data Sheet (PDS) with recent passport-sized picture (CS form No. 212, Revised 2017) which can be downloaded at www.csc.gov.ph
- College Diploma/Transcript of Records
Note: This Agency informs you, our Data Subject, of your rights and our obligations under Republic Act No. 10173 or the Data Privacy Act of 2012. For any personal data/information you provided by which you can be identified, rest assured that it will only be used in accordance with the law and the Agency's Data Privacy Policy.
The Office of the Vice President (OVP) also applies the Equal Employment Opportunity Principle (EEOP) in its Recruitment, Selection, and Placement System.